About

FAQ

• Where is the store based?

  Charlotte, NC

• Do you accept orders placed outside of the US?

  Absolutely!

  But please bear in mind that depending on the country and the state of your local postal company, the delivery can take longer than desired. Please note that it is your responsibility to follow up with the postal company and customs in your country, and pay them any other fees they may require from you.

  If you let me know that the item did not arrive or got lost in the mail within 30 days after the estimated delivery date, I may be able to re-deliver the item to you at no cost, depending on the item.

• How long will it take to receive my order?

  This depends on where you live.

  All orders usually take between 2-8 *business* days to print, sew when applicable, and ship. Then it will take the following times to reach you

  (Standard):
  USA: 3-5 business days
  Canada: 5-10 business days
  Europe**: 5-10 days
  World: 10-20+ business days

  ** One of my Printers is in Europe, therefore some items will ship there faster.

  Please keep in mind that holidays, high volume seasons, and force majeure may cause production and shipping times to be slower.

• International Shipping & Customs and Items held by them

  International shipments may incur on customs fees and sometimes unexpected situations over which I or my printing partners have no power.

  For each country the situation with customs is different, and it may be based on a variety of factors like weight, value, and size.

  An item may be "held" at customs for you to pay their fee or for reasons of their own, if you don't pick it up on time, it will be sent back to the printer. If this happens and you want to have it re-sent, you will need to pay the re-shipping cost, otherwise refunds are not possible for this type of issue.

  This "hold" status should be visible on your tracking page and is your responsibility to watch out for it.

• Order never arrived or Lost-in-Transit

  First please check if you are still within the estimated delivery time provided.

  Then check your shipping confirmation and see if the entered address was correct.

  If after the final estimated delivered date your order hasn't arrived please contact me within 30 days. We will check, and if we find that the item was lost in transit, you will get a new one at no cost.

  If the tracking shows the item as delivered and the provided address, unfortunately there is not much we can do, other than re-send the order at your cost.

• Misprinted/Damaged/Defective goodies

  If the item is misprinted, damaged or defective, you will receive a new item at no cost.

  Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product is received, please be sure to take clear pictures of the problem/s and pass them to me through here, or email them to [email protected] along with your order id.

• Can you deliver my package as a gift?

  I apologize, but at this moment the only thing I can offer regarding that is to not show the item's price on the package slip, if you have indicated that your order is a gift, and this only for some items and for addresses located in the US.

  Therefore if your goodie is intended as a gift for someone else, it is better that you receive it first.

• Where do your products ship from

  I'm a frugal designer, illustrator and "digital nomad", whose physical location changes sometimes, currently in Taiwan (2020)

  My printing partners deliver the orders for me:

  *** Clothing, mugs, pillows, all bags, neck gaiters, beach towels and tapestries/soft blankets *** are printed and shipped from: Charlotte, NC; Los Angeles, CA; Tijuana, Mexico or Riga, Latvia.

  *** Phone Cases *** are delivered from Norcross, GA, USA.

  *** Curtains, Shower Curtains, Bath Mats, Bedding Sets & Sherpa Fleece Blankets *** are delivered from NC, USA.

• Do you offer more sizes / can you alter the product? / make the back side black?

  Unfortunately, no.

  Please remember: I'm the designer/illustrator/image maker/'artist'. I make the artwork, and rely on third party printing partners to the print and sew my products one by one to deliver them to you, I have no direct power over the product itself.

  Thus, if you don't see the size you are looking for on the drop menu of a product or anywhere on the description of the listing, then we don't offer it at this moment.

  I cannot alter the product itself in any way other than the printed design, for example, unfortunately all the back sides are white or cream, I cannot change this for now.

  Believe me as soon as a black backside option becomes available I'll be the first one to make the change!

  Thank you for your understanding.

• Where can I see all your designs?

  ? On this page you can click on each artwork and see the process, background and all color variations made for it:
  https://www.abysm-internal.com/blogs/artwork

  ? And on this page (slow) you can see ALL of them: https://www.abysm-internal.com/blogs/artwork/complete-catalog-of-designs

  Click to go straight to the products that have those prints!
  ________

  Please note that:
  Abysm Internal is *only* selling on: My own website, Rebelsmarket, Storenvy, and Bonanza, as well as on RedBubble (same designs, different products). If you see my designs being sold ANYWHERE else, it's a theft, please report them to me. Now I'm forced to add watermarks to everything because of this.

  Please kindly remember that when you buy from my shop you are not only paying for a 'product', hand printed and/or sewn one by one (which by this nature can't be super cheap), you are also paying for my artwork. Please don't tell what I'm supposed to charge for my work, I need to eat. If you are looking for very cheap and mass-produced items please kindly visit Amaxon or Ebay.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.